ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are Part-time positions located in Barbourville, KY. Veterans are highly encouraged to apply.  

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are Part-time positions located in Bossier City, LA. Veterans are highly encouraged to apply.  

ProSphere Tek is looking for a Network Administrator who will beresponsible for designing, organizing, modifying, installing, and supporting a government client’s network systems. They will design and install LANs, WANs, Internet and intranet systems, and network segments.They will provide planning to incorporate how new network resources and applications will exist on the network. They will use network management tools to discover, map, maintain and monitor the network to insure its highest level of performance.  Will also be responsible for documenting procedures and keeping network diagrams and related material up to date.

ProSphere is seeking a Desktop Support Technician to provide support in Windows and Mac environments. The Technician will provide routine IT customer support in both administrative and technical areas including user administration and directory rights. The successful candidate should also have a working knowledge of documentation (technical writing) and inventory. This is a full time position located in Washington, DC. Veterans are encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are Part-time positions located in El Paso, TX. Veterans are highly encouraged to apply.

ProSphere is seeking a IT Technician, Junior to support a production environment. This is an entry level position working under detailed instruction to perform administrative and physical duties. Under the general direction and supervision of the Deputy Project Manager, diagnoses, services and repairs PCs and peripheral equipment. Works from general guidelines and follows standardized procedures and instructions. Maintains records and logs of all services performed. Coordinates work with other personnel and vendors as needed. Provides technical assistance and support to logistics, quality assurance and Project Manager, as required. This is a full-time position located in Jeffersonville, IN.  Veterans are encouraged to apply.

ProSphere seeking a Hardware Asset Manager with at least 5 years of related experience managing IT hardware and software assets on behalf of Government customers to include, inventory management, asset tracking, asset deployment, software & license management and asset disposal. This is a full- time position located in Washington, DC. Veterans are encouraged to apply.

ProSphere is seeking a Clerk Technician to support a production environment. This is an entry level position working under detailed instruction to perform administrative and physical duties, which includes shipping and receiving. You will also communicate with team members and vendors daily to complete shipping/delivery cycle. This is a full-time position located in Jeffersonville, IN.  Veterans are encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

VALI Tier 2 provides support to the VA’s Learning Management System (LMS) application, known as the Talent Management System (TMS). This position is responsible for resolving tickets escalated to the VALI Tier 2 Team from the VA TMS Learning Administrators, VA’s Enterprise Service Desk (ESD), and working closely with other VALI-supported help desks. Customer Service Technicians are the primary system administrator for the TMS. Assist with user acceptance testing (UAT) of all system updates, upgrades, integrated tools, and other software integrated with the TMS. This position provides TMS administration support, and technical set up of system functionality. This is a full-time position located in St. Louis, Missouri.  Veterans are encouraged to apply.

ProSphere is offering free IT Training. This offer is only available to Military Veterans who live within 1 hour of Bossier City, LA and Barbourville, KY.  We pay $10 per hour up to 30 hours a month for 3 months. All aspects of this training will be completed virtually which includes an one hour orientation. All training is self-paced and can be completed from the comfort of your own home during the time that fits your schedule.    This is a temporary, part-time position which, upon successful completion, if interested, may lead to a future career opportunity as a Customer Service Technician. No commitment required.    In order to provide qualified Customer Service Technician certified candidates, ProSphere is looking for veterans to complete CompTIA training. If you’re interested in acquiring new and in-demand Information Technology skills, you may be the candidate we are seeking.  ProSphere is an IT Services company that provides solutions to the US Federal Government, and specifically to the Department of Veterans Affairs.    ProSphere is a recognized Service-Disabled Veteran-Owned Small Business (SDVOSB).  Our highly-specialized executive team, program managers, and technical staff – many of whom are Veterans and former Government leaders – continually seek innovation while maintaining a clear focus on the mission.  Nearly 20 percent of our growing team has served in America’s armed forces, and it is our goal to continue to increase that number while giving back to our Veterans.   The Customer Service Technician provides customer support, service and technical support through analysis and problem solving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or via phone to the client or the end user.