ProSphere is currently seeking a seasoned Cloud Systems Engineer/Administrator with enterprise-level experience in supporting customer IT operations while maintaining and working within a 24x7x365 environment.   The candidate will support the technical hosting environment(s) and will be tasked with deploying new technologies within the organization. The candidate should also possess knowledge with Virtual Machine implementations and backup and recovery services. The role also requires the ability to create comprehensive documentation and diagrams.   A candidate that has a passion for learning new technologies and keeping up with new advancements is desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.   A Public Trust clearance process will be initiated if the candidate is chosen for the opportunity. This is a full-time position which can be remote. Veterans are encouraged to apply.  

ProSphere is seeking a Cloud Application Architect to support our client at Department of Veteran Affairs (VA). The successful candidate will support the identification of best practice approaches and resources for achieving the VA Office of Information and Technology (OIT) strategic objectives. The Cloud Engineer/Architect will support the modernization of VA through the use of information technology (IT) industry trends and innovations, enterprise architectural standards, and VA guiding principles to define reusable solutions to reoccurring technical problems.    This is a full-time position located in Washington, DC. Veterans are encouraged to apply. The successful candidate must be able to obtain a Public Trust.  

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

VALI Tier 2 provides support to the VA’s Learning Management System (LMS) application, known as the Talent Management System (TMS). This position is responsible for resolving tickets escalated to the VALI Tier 2 Team from the VA TMS Learning Administrators, VA’s Enterprise Service Desk (ESD), and working closely with other VALI-supported help desks. Customer Service Technicians are the primary system administrator for the TMS. Assist with user acceptance testing (UAT) of all system updates, upgrades, integrated tools, and other software integrated with the TMS. This position provides TMS administration support, and technical set up of system functionality. This is a full-time position located in St. Louis, Missouri.  Veterans are encouraged to apply.

ProSphere is offering free IT Training. This offer is only available to Military Veterans who live within 1 hour of Bossier City, LA and Barbourville, KY.  We pay $10 per hour up to 30 hours a month for 3 months. All aspects of this training will be completed virtually which includes an one hour orientation. All training is self-paced and can be completed from the comfort of your own home during the time that fits your schedule.    This is a temporary, part-time position which, upon successful completion, if interested, may lead to a future career opportunity as a Customer Service Technician. No commitment required.    In order to provide qualified Customer Service Technician certified candidates, ProSphere is looking for veterans to complete CompTIA training. If you’re interested in acquiring new and in-demand Information Technology skills, you may be the candidate we are seeking.  ProSphere is an IT Services company that provides solutions to the US Federal Government, and specifically to the Department of Veterans Affairs.    ProSphere is a recognized Service-Disabled Veteran-Owned Small Business (SDVOSB).  Our highly-specialized executive team, program managers, and technical staff – many of whom are Veterans and former Government leaders – continually seek innovation while maintaining a clear focus on the mission.  Nearly 20 percent of our growing team has served in America’s armed forces, and it is our goal to continue to increase that number while giving back to our Veterans.   The Customer Service Technician provides customer support, service and technical support through analysis and problem solving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or via phone to the client or the end user.