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This candidate will utilize subject matter knowledge and judgment to provide contract management, cost analysis, and financial data support for approximately 20 support contracts administered by the Laboratory Services Division. This is a full-time position located in Atlantic City, NJ. Veterans are encouraged to apply.
ProSphere is currently seeking a Sofware Engineer with experience supporting federal government customers. Our team is currently working on modernization projects and seeks a new nember with strong .NET development skills. An ideal team member is a seasoned developer with extensive design and testing experience as well as a desire to learn and implement new technologies. This is a full-time remote position supporting a team in Frederick, Maryland. Veterans are encouraged to apply.
ProSphere is seeking an Operations Coordinator to perform a wide variety of administrative and office support activities. The successful individual will report to the Senior Program Manager and will assist with supporting overall operations. This is a full time position located in Bossier City, LA. Veterans are encouraged to apply.
Pro-Sphere Tek, Inc. (ProSphere) is seeking a Senior Help Desk Specialist to serve as an expert technician on an Information Technology HelpDesk. The Sr. Help Desk Specialist must have experience supporting end users to resolve a range of technical issues. The candidate will operate under the supervision of the Customer Service Director and be professional with extreme attention to detail and patience. The candidate will be responsible for providing remote administration and troubleshooting of end users challenges and be adept at repairing and resolving desktop system and peripheral devices issues. Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. This is a full-time position located in Washington, DC. Veterans are encouraged to apply.
ProSphere is seeking a IT Project Manager/Senior Program Analyst as an integral member of the project team responsible for planning, analyzing, and evaluating the effectiveness of programs of varying size and complexity. The candidate will be responsible for supporting the Program Management Office (PMO) in the following capacities:
· Managing/leading internal strategic projects of varying sizes and complexity.
· Supporting the development of project artifacts such as project scope/requirements, deliverables, resource planning, project plan, budget, and timelines.
· Leading process improvement efforts and ensure disciplined, data-driven approaches to improving end-to-end operational performance.
· Training team members in process improvement techniques, complete process analysis and re-engineering to improve efficiency, lower costs, and improve process/product quality
· Creating communication plans to convey accurate information about the project to leadership and other stakeholders.
· Identifying project resource, budget, and critical path issues to project team members and stakeholders.
· Developing content for executive level presentations and reports to communicate updates on project execution
· Analyzing, evaluating, and mitigating project risks and promote a risk-aware culture; ensure efficient and effective risk management practices by adhering to required standards and processes
· Facilitating change management processes. Adapting approach, goals, and methods to meet specific needs of each project and help stakeholders work through the change process
· Leading project teams though use of best practices, processes, and tools as needed, including (but not limited to) Root Cause Analysis, Gap Analysis, Cost Benefit Analysis, Process Mapping, Workflow Analysis, or Data Analysis
· Exercising independent discretion and judgment to solve complex problems regarding projects and lead creative and solution-oriented discussions with stakeholders on resolution of challenges in resourcing, scheduling, and plans
· Collaborating and communicating with business stakeholders to verify expectations are being met and developing close working relationships with counterparts.
· Using interpersonal skills to leverage and drive implementation activities.
This is a full-time position. Veterans are encouraged to apply.
ProSphere is currently seeking a seasoned Sr. Systems Engineer with enterprise-level experience in supporting customer IT operations while maintaining and working within a 24x7x365 datacenter environment.
The candidate will be tasked with deploying new technologies within the organization, specifically planning and acting on the migration of on premise services to the Microsoft Azure Government Cloud. The candidate should also possess knowledge with VDI implementations, primarily Citrix, to support, and maintain the VDI environment. The role also requires the ability to create comprehensive documentation and diagrams, to support managing technologies that have been deployed to the organization. A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.
A Public Trust clearance process will be initiated if the candidate is chosen for the opportunity. This is a full time position located in Washington DC. Veterans are encouraged to apply.
ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Barbourville, KY. Veterans are highly encouraged to apply.
ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.
ProSphere is seeking a Senior Developer/Software Development. The Senior Developer must be able to create logical and functional software code in a variety of languages. Must have experience in understanding and articulating the benefits and risks associated with different coding languages in different functional environments. Must have experience reacting to problems and correcting the program as necessary. Must have experience leading a small focused team and managing tasks, schedules, and deliverables. This is a full-time position located in Washington, DC. Veterans are encouraged to apply
ProSphere is offering free IT Training. This offer is only available to Military Veterans who live within 1 hour of Bossier City, LA and Barbourville, KY. We pay $10 per hour up to 30 hours a month for 3 months. All aspects of this training will be completed virtually which includes an one hour orientation. All training is self-paced and can be completed from the comfort of your own home during the time that fits your schedule.
This is a temporary, part-time position which, upon successful completion, if interested, may lead to a future career opportunity as a Customer Service Technician. No commitment required.
In order to provide qualified Customer Service Technician certified candidates, ProSphere is looking for veterans to complete CompTIA training. If you’re interested in acquiring new and in-demand Information Technology skills, you may be the candidate we are seeking. ProSphere is an IT Services company that provides solutions to the US Federal Government, and specifically to the Department of Veterans Affairs.
ProSphere is a recognized Service-Disabled Veteran-Owned Small Business (SDVOSB). Our highly-specialized executive team, program managers, and technical staff – many of whom are Veterans and former Government leaders – continually seek innovation while maintaining a clear focus on the mission. Nearly 20 percent of our growing team has served in America’s armed forces, and it is our goal to continue to increase that number while giving back to our Veterans.
The Customer Service Technician provides customer support, service and technical support through analysis and problem solving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or via phone to the client or the end user.
ProSphere is seeking a Cyber Security Engineer with extensive IT experience in all aspects of Cyber Security with a vast array of IT systems involving end user as well as enterprise level networks, as well as in designing and implementing systems that meet agency Cyber Security policy and regulations. This is a full-time position, located in Washington, DC. Veterans are encouraged to apply.