VALI Tier 2 provides support to the VA’s Learning Management System (LMS) application, known as the Talent Management System (TMS). This position is responsible for resolving tickets escalated to the VALI Tier 2 Team from the VA TMS Learning Administrators, VA’s Enterprise Service Desk (ESD), and working closely with other VALI-supported help desks. Customer Service Technicians are the primary system administrator for the TMS. Assist with user acceptance testing (UAT) of all system updates, upgrades, integrated tools, and other software integrated with the TMS. This position provides TMS administration support, and technical set up of system functionality. This is a full-time position located in St. Louis, Missouri.  Veterans are encouraged to apply.

ProSphere is currently seeking a seasoned Systems Engineer with enterprise-level experience in supporting customer IT operations while maintaining and working within a 24x7x365 datacenter environment.      The candidate will be tasked with deploying new technologies within the organization, specifically planning and acting on the migration of on premise services to the Microsoft Azure Government Cloud. The candidate should also possess knowledge with VDI implementations, primarily Citrix, to support, and maintain the VDI environment. In addition, the candidate should have experience and understanding of system backup solutions (i.e. CommVault. This role also requires the ability to create comprehensive documentation and diagrams, to support managing technologies that have been deployed to the organization. A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is highly desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.   A Public Trust clearance process will be initiated if the candidate is chosen for the opportunity. This is a full time position located in Washington DC. Veterans are encouraged to apply.  

ProSphere is seeking a Functional Analyst, Jr as an integral member of the project team responsible for planning, analyzing, and evaluating the effectiveness of programs of varying size and complexity. This is a full time position located in Alexandria, Virginia. Veterans are encouraged to apply.

ProSphere is seeking a Data Scientist to provide services in development of new and enhancement of existing capabilities for information technology systems and applications for the Department of Veterans Affairs. The Data Scientist will lead efforts to expand the data science capabilities of customer’s analytics platform. The individual in this position will have a solid background in production-level machine learning systems with broad exposure to a wide variety of algorithmic techniques. Experience and demonstrable proof of impactful work in areas such as natural language processing, explainability driven deep learning and time-series forecasting is valuable. Our team particularly values experience in building inferential algorithms for high-stake decisions while dealing with noisy, diverse, distributed datasets. Being able to communicate complex concepts in simple language and dashboards, to diverse stakeholders with an unwavering commitment to empathy and customer obsession is highly desired. The candidate will work with the Senior Data Scientist to develop and automate algorithms that integrate with various parts of our customer’s organization, improve customer experience, and drive operational efficiency. The candidate will be able to translate data clearly and dynamically into a coherent and relevant story and into dashboards that will resonate with the customer’s data science initiatives and roadmap. Knowledge and practical work experience with the job functions listed below is highly desirable. This is a full-time remote position. Veterans are encouraged to apply.

ProSphere is seeking a Desktop Technician that has experience in diagnoses, repairs, and performs routine maintenance on equipment technical equipment, including laptops and other peripheral equipment. Our ideal new team member will have experience leading deployments and IT projects on a mid to senior level. Must be a motivated team player with strong leadership skills and the ability to mentor junior technicians.   This is a full-time position located in Jeffersonville, IN.  Veterans are encouraged to apply.

ProSphere is seeking an IT Business Analyst to support the requirements gathering on existing IT business systems at the Department of Transportation. As a member of our team, this role will be responsible and accountable for providing effective and efficient technical, functional and reporting support for the project. Applicant must be a U.S. citizen or permanent resident and willing to work at the Department of Transportation headquarters in Washington, DC. Veterans are encouraged to apply. 

ProSphere is seeking a Senior Program Manager with experience managing Federal Government IT projects. The successful candidate will lead an integrated project team and provide program execution oversight in addition to technical guidance to deliver program management, application software development, implementation, cloud migration, training, technical and documentation. Specifically, the Senior Program Manager will direct a team of technical experts to perform requirements development, design and development, test and deployment of information technology solutions, and operations and maintenance of networks, systems, and applications including but not limited to website design, database solutions and project management office initiatives. The successful candidate will be responsible for leading and overseeing the effective application of processes in the execution and delivery of projects and programs within specific portfolios.

ProSphere is seeking a Desktop Support Technician. The Techninican will provide routine IT customer support in both administrative and technical areas including user administration, directory rights; Working knowledge of documentation (technical writing); inventory.  This is a full time position located in Washington, DC.  Veterans are encouraged to apply.  

ProSphere is seeking a MAC Support Technician, specializing in Apple (MAC) desktop, to provide on-site Technical Support for one of our federal government clients.  This is a full time position located in Washington DC.  Veterans are encouraged to apply.

ProSphere is seeking an Enterprise Project Manager (EPM) with experience managing multiple Federal government projects on behalf of a Government customer. He/She must be a proven leader and have experience managing Information Technology (IT)-related projects (software development, system engineering, infrastructure operations, cloud migration, etc.). The EPM must be well versed in life cycle and project management methodologies, and must have experience in tracking schedule and performance progress, resource management, risk management, building business relationships, and, process and integration. This position requires excellent problem-solving skills and ability to communicate with all project stakeholders. Strong oral and written communication skills are required. This is a full- time position located in Washington, DC. Veterans are encouraged to apply.

ProSphere is currently seeking a seasoned Systems Engineer with enterprise-level experience in supporting customer IT operations while maintaining and working within a 24x7x365 datacenter environment.      The candidate will be tasked with deploying new technologies within the organization, specifically planning and acting on the migration of on premise services to the Microsoft Azure Government Cloud. The candidate should also possess knowledge with VDI implementations, primarily Citrix, to support, and maintain the VDI environment. In addition, the candidate should have experience and understanding of system backup solutions (i.e. CommVault. This role also requires the ability to create comprehensive documentation and diagrams, to support managing technologies that have been deployed to the organization. A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is highly desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.   A Public Trust clearance process will be initiated if the candidate is chosen for the opportunity. This is a full time position located in Washington DC. Veterans are encouraged to apply.  

ProSphere is seeking a Technical Writer who is highly experienced in explaining vastly technical data in very simplistic and understandable terms.  The candidate will be required to distill information into useable verbal, written, graphical or other forms of media for delivery to non-technically savvy users of complex information systems and projects related to those systems.  The Technical Writer must have proven experience in gathering data and information and then converting it into written narratives, reports and abstracts. This is a full-time remote position. Veterans are encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Barbourville, KY. Veterans are highly encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

ProSphere is offering free IT Training. This offer is only available to Military Veterans who live within 1 hour of Bossier City, LA and Barbourville, KY.  We pay $10 per hour up to 30 hours a month for 3 months. All aspects of this training will be completed virtually which includes an one hour orientation. All training is self-paced and can be completed from the comfort of your own home during the time that fits your schedule.    This is a temporary, part-time position which, upon successful completion, if interested, may lead to a future career opportunity as a Customer Service Technician. No commitment required.    In order to provide qualified Customer Service Technician certified candidates, ProSphere is looking for veterans to complete CompTIA training. If you’re interested in acquiring new and in-demand Information Technology skills, you may be the candidate we are seeking.  ProSphere is an IT Services company that provides solutions to the US Federal Government, and specifically to the Department of Veterans Affairs.    ProSphere is a recognized Service-Disabled Veteran-Owned Small Business (SDVOSB).  Our highly-specialized executive team, program managers, and technical staff – many of whom are Veterans and former Government leaders – continually seek innovation while maintaining a clear focus on the mission.  Nearly 20 percent of our growing team has served in America’s armed forces, and it is our goal to continue to increase that number while giving back to our Veterans.   The Customer Service Technician provides customer support, service and technical support through analysis and problem solving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or via phone to the client or the end user.