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ProSphere is seeking an experienced Senior Business Subject Matter Specialist to work on a cross functional/cross contractual team responsible for providing business analytic support relating to a government contract involving support services to a federal government agency’s IT office. The successful candidate will support the contract team in performing business analysis, providing recommendations for business improvements, and coordinating with customers on requirements for the customer. Act as the consulting liaison between OCIO and the Modes to identify and develop IT requirements and business needs; update Modes on OCIO projects/services and the impact on evolving DOT enterprise architecture and supporting systems; manage all aspects of project intake to include Level of Effort (LOE) development; and track, maintain, and report to the OCIO all customer questions, concerns, risks, challenges, issues, and project status. This position is located in Washington DC. Veterans are encouraged to apply.
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ProSphere is seeking a technically-seasoned Sr. Technical Operations Lead/Systems Engineer with enterprise-level experience managing a team of engineers within a 24x7x365 datacenter environment. A successful candidate will not only be responsible for providing end-to-end infrastructure services and support but providing additional guidance to the client leadership team in improving IT services within the environment, and architecting solutions to help solve their business problems.
The candidate will be responsible for tracking projects tasked to direct reports and ensuring overall customer success in timely milestone delivery and project completion. The Sr. Technical Operations Lead/Systems Engineer will work directly with the customer and multiple customer facing teams within the environment, to provide technical and operational insight on projects/tasks/incidents. The candidate will be responsible for all core activities involving in migration to a public cloud infrastructure, primarily with Office 365 for U.S. Government, as well as Azure Government Community Cloud. Last, but not least, the candidate must be able to assist the customer in budgeting/planning infrastructure from a long-term mindset/roadmap (1 year / 3 year / 5 year).
This is a full-time position located in Washington, DC. Veterans are encouraged to apply.
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ProSphere is seeking an experienced SQL Data Engineer to provide highly specialized applications and operational analysis. The Engineer assists with planning and supporting network and computing infrastructure and has knowledge of networking technologies. The Engineer is cognizant of all phases of software development with emphasis on the planning, analysis, modeling, simulation, testing, integration, documentation, and presentation phases. This is full-time position located in Austin, TX. Veterans are encouraged to apply.
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ProSphere is seeking a Cloud Application Architect to support our client at the Department of Veterans Affairs (VA). The successful candidate will be a member of the Technology Strategies Team, supporting the identification of best practice approaches and resources for achieving the VA Office of Information and Technology (OIT) strategic objectives. The Cloud Engineer/Architect will support the modernization of VA through the use of information technology (IT) industry trends and innovations, enterprise architectural standards, and VA guiding principles to define reusable solutions to reoccurring technical problems. This is a full-time position located in Washington, D.C. Veterans are encouraged to apply. The successful candidate must be able to obtain a Public Trust security clearance.
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ProSphere is seeking a Senior Help Desk Specialist to serve as an expert technician on an Information Technology Help Desk. The Sr. Help Desk Specialist must have experience supporting end users to resolve a range of technical issues. The candidate will operate under the supervision of the Customer Service Director and be professional with extreme attention to detail and patience. The candidate will be responsible for providing remote administration and troubleshooting of end users challenges and be adept at repairing and resolving desktop system and peripheral devices issues. Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. This is a full-time position located in Washington, DC. Veterans are encouraged to apply.
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ProSphere is seeking a Mid-Level Business Subject Matter Specialist to work on a cross functional/cross contractual team responsible for providing business analytic support relating to a government contract involving support services to a federal government agency’s IT office. The successful candidate will support the Information Systems team in developing communications products for the customer. In addition, the candidate will be required to support many levels of communications along with the associated tasks required for a Communications Specialist as noted in the position responsibility section. This position is located in Washington DC. Veterans are encouraged to apply.
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ProSphere is seeking an Administrative/Clerical Analyst to work on a cross functional/cross contractual team responsible for providing administrative support relating to a government contract involving support services to a federal government agency’s IT office. The successful candidate will support the contract team in providing administrative support, particularly for contractor on-boarding, for the customer. This position is located in Washington DC. Veterans are encouraged to apply.
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ProSphere is seeking a Cache/MUMPS Developer to support its federal government customer. Experience with MUMPS/Cache ObjectScript, is essential. Developer will work with team members to analyze existing and create software development plans and strategies. Developer must have experience developing and implementing algorithms, with database design and ability to oversee the work of other developers. The Cache Developer will follow client standards and directives, and develop technical artifacts. This person will troubleshoot problems and issues identified by customers, and implement corrective actions quickly. This is a full-time position, location is Remote. Veterans are encouraged to apply.
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ProSphere is seeking a Jr. Database Developer who can work with team members but also be able to work independently, be focused, motivated, work on simple to complex tasks, and proactively seek assistance from a variety of subject matter experts. This is a full-time position located in Reston, VA. Veterans are encouraged to apply.
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ProSphere is seeking a Sr. Salesforce Developer to provide configuration support services of a large government agencies’ Enterprise Network CRM system (Salesforce). The developer will be tasked with configuring and shaping the Salesforce instance for the government agency to fit into their larger enterprise network. As a result, the developer will not only be tasked with configuring SalesCloud to meet the requirements of the government customer, but also create the necessary knowledge base repository and training material to enhance the government customer’s usage of the product. This is a full-time position located in Washington, DC. Veterans are encouraged to apply.
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ProSphere is seeking a Business Analyst to support our client at Department of Veteran Affairs (VA). The successful candidate will have experience in the analysis of IT business and information environment and will be able to effectively recommend and implement improvements to the business and data architectures that will improve overall agency performance. This individual will also provide additional coverage for X12 transaction exchanges and will act as a supporting resource.
This is a full-time remote position. Veterans are encouraged to apply. The successful candidate must be able to obtain a Public Trust.
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ProSphere is seeking a Cloud Engineer to support our client at Department of Veteran Affairs (VA).The Cloud Engineer must be able to work with program and project leaders to define and create the architectural depictions and documents, ensuring logical flow, and address all issues. This individual will have extensive experience with AWS and Microsoft Azure, as well as CI/CD in a cloud environment. Must be able to design and discuss system strategies for platform, applications and networks.
This is a full-time remote position. Veterans are encouraged to apply. The successful candidate must be able to obtain a Public Trust.
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ProSphere is seeking a Vice President of Health Solutions. The Vice President of Health Solutions (HS) will oversee a portfolio of accounts including the Veteran Affairs and Defense Health Agencies. The HS VP will oversee and direct the overall mission and operations of the profit & loss (P&L) Division within the company. The HS VP collaboratively sets the strategy, supports the growth, and is responsible for the overall execution across the portfolio. The HS VP is accountable to the company’s executive management for client satisfaction, employee engagement, portfolio health, P&L and growth.
The successful candidate, working with the company’s Growth and internal Business Operations teams, is responsible for execution of all aspects of the business. The HS VP is the main corporate executive contact for clients and partners within the portfolio. He/She ensures adherence to the company’s Processes and Quality Management System; reports, tracks, and mitigates risks; and is responsible for the quality of staff within the team. The HS VP is a member of the Senior Management Leadership Team and reports to ProSphere’s Executive Vice President for Service Delivery.
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ProSphere is seeking a Vice President of Civilian/Department of Defense. The Vice President of CIV/DoD will oversee a portfolio of accounts including the Department of Defense and Civilian Agencies, excluding agencies supporting health activities. The CIV/DoD VP will oversee and direct the overall mission and operations of the profit & loss (P&L) Division within the company. The CIV/DoD VP collaboratively sets the strategy, supports the growth, and is responsible for the overall execution across the portfolio. The CIV/DoD VP is accountable to the company’s executive management for client satisfaction, employee engagement, portfolio health, P&L and growth.
The successful candidate, working with the company’s Growth and internal Business Operations teams, is responsible for execution of all aspects of the business. The CIV/DoD VP is the main corporate executive contact for clients and partners within the portfolio. He/She ensures adherence to the company’s Processes and Quality Management System; reports, tracks, and mitigates risks; and is responsible for the quality of staff within the team. The CIV/DoD VP is a member of the Senior Management Leadership Team and reports to ProSphere’s Executive Vice President for Service Delivery.
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ProSphere is seeking an Application Administrator to support our government customer. The Application Administrator is responsible for configuring and supporting applications and partnering with business application users. The Application Administrator is a point of contact and subject matter expert in all functional and operational aspects of at least one business software application, partners with the business to provide IT support for organizational initiatives or activities, and leads special projects. The Application Administrator also is responsible for mentoring and assisting less experienced Application Administrators or Specialists to resolve complex problems. This is a full time position located in Austin, TX. Veterans are encouraged to apply.
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ProSphere is offering a free 90-day paid training for entry-level Help Desk Analyst Trainee positions. This offer is available to military veterans only who are able to work in Barbourville, Kentucky. A one day orientation will be completed on-site. This IT Training will be completed virtually.
If you’re interested in acquiring new and in-demand Information Technology skills, you may be the candidate we are seeking. ProSphere is an IT Services company that provides solutions to the US Federal Government, and specifically to the Department of Veterans Affairs.
The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or via phone to the client or the end user.
ProSphere offers an opportunity to learn and gain the skills to enter the rapidly growing Information Technology field. In order to build a pool of Help Desk Analyst certified candidates, ProSphere is looking for veterans to complete CompTIA training & Certification Testing.
ProSphere is a recognized Service-Disabled Veteran-Owned Small Business (SDVOSB). Our highly-specialized executive team, program managers, and technical staff – many of whom are Veterans and former Government leaders – continually seek innovation while maintaining a clear focus on the mission. Nearly 20 percent of our growing team has served in America’s armed forces, and it is our goal to continue to increase that number while giving back to our Veterans.
This is a temporary, part-time position which, upon successful completion, may lead to a future career opportunity as a Customer Service Technician with ProSphere on-site at our Barbourville, KY location.
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ProSphere is seeking a Business Relationship Manager (BRM) with experience managing Information Technology customer service operations. The BRM will serve as a liaison and business partner between the Department of Transportation (DOT) Office of the Chief Information Officer (OCIO) subject matter experts and the Operating Administration customer base, ensuring customer requirements are understood and addressed. The BRM provides tailored customer service and maintains continuous, open communications between the IT Shared Services and the DOT customer on all IT service and support issues. This includes communicating customer requirements to IT Shared Services, information about IT Shared Services Enterprise projects to the customer base, and problem/issue escalation and resolution. This position requires excellent problem-solving skills and ability to communicate with all project stakeholders. Strong oral and written communication skills are required. This is a full- time position located in Washington, DC. Veterans are encouraged to apply.
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ProSphere is seeking an Deputy Program Manager with experience managing multiple Federal government projects on behalf of a Government customer. He/She must be a proven leader and have experience managing Information Technology (IT)-related projects (software development, system engineering, infrastructure operations, cloud migration, etc.). The Deputy Program Manager must be well versed in life cycle and project management methodologies, and must have experience in tracking schedule and performance progress, resource management, risk management, building business relationships, and, process and integration. This position requires excellent problem-solving skills and ability to communicate with all project stakeholders. Strong oral and written communication skills are required. This is a full- time position located in Washington, DC. Veterans are encouraged to apply.
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ProSphere is seeking a Senior Database Administrator. The candidate will provide direction and leadership to project team members for large sized systems projects that are moderate to high complexity. We are looking for a dynamic individual with solid scripting experience who can work autonomously, and a self-starter who is able to work with customers and partners effectively in a remote environment. Unless specifically indicated below, knowledge and practical work experience with the job functions listed below is highly desirable. This is a full-time remote position. Veterans are encouraged to apply.
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ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.
