ProSphere is seeking a Senior Software/System Architect – Configuration Management with demonstrated hands-on, expert level success in performing software configuration management for large, complex systems, including managing multiple concurrent and parallel development efforts. Expertise includes working with source code and documents, branching/merging, versioning, builds, authoritative source identification, baselines, traceability, repository management, and validation/verification/audits of all types, and developing materials to assist others in performing technical work. The candidate will have demonstrated success supporting full systems lifecycles, including inception and/or requirements/stories, traceability methods, and functional and physical auditing, as well as developing/documenting change management and other processes to develop learning resources. Knowledge and practical work experience with the job functions listed below is highly desirable. This is a full-time remote position. Veterans are encouraged to apply.

ProSphere is seeking a Developer, Expert – DevSecOps/Systems Engineering Automation with knowledge and expertise in Continuous Integration/Continuous Delivery (CI/CD) and automation within software processes, including product assurance, configuration management, and software testing. The candidate must have expertise in evaluating, designing, developing, implementing, maintaining, and testing software and systems. The candidate will also have expertise supporting configuration management, software development, and software testing processes. Additionally, the candidate will have expertise in framework design, software/systems development, pipeline structure/options, and automating processes, including systems analysis and identifying opportunities for automation, executing tests, and completing formal analyses as deliverables to be used by product development teams and management. Knowledge and practical work experience with the job functions listed below is highly desirable. This is a full-time remote position. Veterans are encouraged to apply.

ProSphere is seeking a QA Tester with strong Oracle DB and SQL hands-on experience to support our technical team within a federal government environment.  This is a full-time position located in Chantilly, VA.  Veterans are encouraged to apply.  

. ProSphere is seeking for a Mobile Device Technician to act as the primary contact for customers in production and is responsible for responding to and resolving customer issues. This includes engaging with customers via multiple support channels including phone, email, chat and an on-line forum. The Technician is also responsible for providing problem identification and resolution, issue escalation, and follow up. This position is ultimately responsible for providing excellent customer service as measured by customer satisfaction, productivity, and quality measurement processes. This is a full-time position located in San Antonio TX.  

ProSphere is seeking for a Service Desk Technician to act as the primary contact for customers in production and is responsible for responding to and resolving customer issues. This includes engaging with customers via multiple support channels including phone, email, chat and an on-line forum. The Technician is also responsible for providing problem identification and resolution, issue escalation, and follow up. This position is ultimately responsible for providing excellent customer service as measured by customer satisfaction, productivity, and quality measurement processes. This is a full-time position located in San Antonio TX.  

ProSphere is seeking for a Service Desk Technician to act as the primary contact for customers in production and is responsible for responding to and resolving customer issues. This includes engaging with customers via multiple support channels including phone, email, chat and an on-line forum. The Technician is also responsible for providing problem identification and resolution, issue escalation, and follow up. This position is ultimately responsible for providing excellent customer service as measured by customer satisfaction, productivity, and quality measurement processes. This is a full-time position located in San Antonio TX.  

ProSphere is seeking a Network Operations Analyst with experience in Sets up, configures, and supports internal and/or external networks. maintaining computing environments by identifying network requirements; installing upgrades; monitoring network performance to support our federal government client. In this role, the successful individual will serve as the technical and subject matter expert in maintaining the network and server infrastructure. You must be able to establish, maintain and increase user satisfaction through professional, courteous, and thoughtful end user support. This is a full-time position located in San Antonio TX. Veterans are encouraged to apply.

ProSphere is seeking a MECM / SCCM Administrator with experience in large scale or government networks. This position will be part of a team supporting the monitoring infrastructure for the Department of Veterans Affairs. This role will require the ability to lead and coordinate efforts among team members. Individual must be self-motivated and able to work well in a geographically dispersed, virtual team environment.   We are looking for someone who will provide quality support to our clients by providing the insight, expertise and dedication to ensure mission success. We are considering individuals who possess technical skills, proactive approach and a positive attitude.  Veterans are encouraged to apply.

ProSphere is seeking an Information Security Analyst with experience supporting federal government initiatives. As an Information Security Analyst on our team, you will use your experience to discover security risks, understand applicable policies, and develop a mitigation plan. The candidate will review technical, environmental, and personnel details from SMEs, users, clients, and task leads to assess the entire threat landscape. The candidate will guide the client through a plan of action with presentations, whitepapers, and milestones. They will work with the client to translate security concepts, so they can make the best decisions to secure their mission critical systems. This will be an opportunity to act as an information security subject matter expert while broadening your skills in Information Security. This is a full time position located in Fairfax, VA, but will be remote during the pandemic. Veterans are encouraged to apply.

Pro-Sphere Tek, Inc. (ProSphere) is seeking a Systems Admin/ Senior Help Desk Specialist to serve as an expert technician on an Information Technology Help Desk. The role requires system administration skills to troubleshoot Tier 1 and 2 calls in the Help Desk. The Sr. Help Desk Specialist must have experience supporting end users to resolve a range of technical issues. The candidate will operate under the supervision of the Customer Service Director and be professional with extreme attention to detail and patience. The candidate will be responsible for providing remote administration and troubleshooting of end users challenges and be adept at repairing and resolving desktop system and peripheral devices issues. Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. The candidate may also be asked to support the mobile device management platform for the customer, deploying configuration pushes to all mobile devices within the environment, etc The role also requires the ability to support technologies that have been deployed to the organization.  A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is desired.  Having the ability to understand concepts such as IT Service Management and Change Management are a plus.  This is a full-time position located in Washington, DC. Veterans are encouraged to apply.

ProSphere is seeking an IT Business Analyst to support the requirements gathering on existing IT business systems at the Department of Transportation. As a member of our team, this role will be responsible and accountable for providing effective and efficient technical, functional and reporting support for the project. Applicant must be a U.S. citizen or permanent resident and willing to work at the Department of Transportation headquarters in Washington, DC. Veterans are encouraged to apply. 

ProSphere is seeking a Desktop Support Technician. The Technician will provide routine IT customer support in both administrative and technical areas including user administration, directory rights; Working knowledge of documentation (technical writing); inventory.  This is a full time position located in Washington, DC.  Veterans are encouraged to apply.  

ProSphere is seeking a Desktop Support Technician. The Technician to provide routine IT customer support in both administrative and technical areas including user administration, directory rights; Working knowledge of documentation (technical writing); inventory; Provide support remotely in various field offices. Provide conference room equipment setup and support as needed.  Assist IT specialists with system problem troubleshooting and resolution determination.  Perform installation of various software patches/updates as needed.  Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary.  Troubleshooting of basic IT services as needed. Daily use of Helpdesk ticketing system. Perform system backups/restores. This is a full time position located in Washington, DC.  Veterans are encouraged to apply.  

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Barbourville, KY. Veterans are highly encouraged to apply.

ProSphere is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripheral and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets.  The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full time positions located in Bossier City, LA. Veterans are highly encouraged to apply.

ProSphere is offering free IT Training. This offer is only available to Military Veterans who live within 1 hour of Bossier City, LA and Barbourville, KY.  We pay $10 per hour up to 30 hours a month for 3 months. All aspects of this training will be completed virtually which includes an one hour orientation. All training is self-paced and can be completed from the comfort of your own home during the time that fits your schedule.    This is a temporary, part-time position which, upon successful completion, if interested, may lead to a future career opportunity as a Customer Service Technician. No commitment required.    In order to provide qualified Customer Service Technician certified candidates, ProSphere is looking for veterans to complete CompTIA training. If you’re interested in acquiring new and in-demand Information Technology skills, you may be the candidate we are seeking.  ProSphere is an IT Services company that provides solutions to the US Federal Government, and specifically to the Department of Veterans Affairs.    ProSphere is a recognized Service-Disabled Veteran-Owned Small Business (SDVOSB).  Our highly-specialized executive team, program managers, and technical staff – many of whom are Veterans and former Government leaders – continually seek innovation while maintaining a clear focus on the mission.  Nearly 20 percent of our growing team has served in America’s armed forces, and it is our goal to continue to increase that number while giving back to our Veterans.   The Customer Service Technician provides customer support, service and technical support through analysis and problem solving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or via phone to the client or the end user.