ProSphere is seeking a IT Technician, Junior to support a production environment. This is an entry level position working under detailed instruction to perform administrative and physical duties. Under the general direction and supervision of the Deputy Project Manager, diagnoses, services and repairs PCs and peripheral equipment. Works from general guidelines and follows standardized procedures and instructions. Maintains records and logs of all services performed. Coordinates work with other personnel and vendors as needed. Provides technical assistance and support to logistics, quality assurance and Project Manager, as required. This is a full-time position located in Jeffersonville, IN.  Veterans are encouraged to apply.

• Conducts tests of computer equipment to determine if it is functioning properly.
• Diagnoses problems with specified equipment and correctly identifies remediation solution necessary to bring the equipment back to operational status.
• Determines best cost approach to implement repairs to Customer’s equipment.
• Performs scripted image loading, unit diagnostics and replaceable unit swapping.
• Diagnoses, repairs, and performs routine maintenance on all equipment returned to National Processing Center (NPC), including laptops and other peripheral equipment; tests and repairs all field repairable assemblies.
• Checks functioning of repaired equipment to evaluate system performance under
• operating conditions.
• Packages all equipment in standardized proper way for return shipments.
• Documents all repairs for Quality Assurance testing and processing.
• Interfaces with departmental staff when required to ensure National Processing Center (NPC) customer satisfaction.
• Tests and verifies all PC board field failures and assists in determining causes of failed parts or equipment.
• Maintains technical documentation library as required.
• Maintains neat and organized work areas. Assists in maintaining neat and clean test bed area.
• Assists Deputy Project Manager on testing of equipment and providing information to field engineers.
• Interfaces with vendors for pricing, specifications, and warranty issues.
• Provides technical assistance to subcontractors, as directed.

• A+ certification is required.
• HP Computer Repair Certifications Preferred.
• Associate degree in electronics or equivalent certificate from a technical or trade school, or other equivalent training and work experience. 
• Minimum of five years of computer or peripheral maintenance experience.
• Comp TIA A+ or equivalent Certification.
• HP computer repair certifications desired.
• Microsoft Certified Professional (MCP) and/or additional OEM or industry certifications desired.
• Proficiency in the use of digital equipment, such as oscilloscopes and voltmeters.
• Excellent organizational skills.
• Good command of the English language and good verbal and writing communication skills.

• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
• Ability to sit at a workstation for long periods of time

Benefits of Working at ProSphere:

ProSphere offers full-time employees a competitive total compensation package that includes paid vacation, paid sick leave, paid holidays, and paid military leave. Our insurance benefit plans include options for medical, dental, vision, company paid short-term and long-term disability, and company paid life insurance with options to buy additional life, AD&D, pet insurance, legal services, identity theft, and accident insurance at group negotiated rates. Flexible spending accounts and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has a matched employer contribution that is immediately vested. ProSphere invests in the professional growth of our employees through professional certifications and tuition reimbursement programs.

Equal Employment Opportunity & Affirmative Action Employer:

It is ProSphere’s policy to promote equal employment opportunities. All personnel decision, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@prosphere.com or by dialing 703-810-3007.