Pro-Sphere Tek, Inc. (ProSphere) is seeking a Senior Help Desk Specialist to serve as an expert technician on an Information Technology Help Desk. The role requires system administration skills to troubleshoot Tier 1 and 2 calls in the Help Desk. The Sr. Help Desk Specialist must have experience supporting end users to resolve a range of technical issues. The candidate will operate under the supervision of the Customer Service Director and be professional with extreme attention to detail and patience.
The candidate will be responsible for providing remote administration and troubleshooting of end users challenges and be adept at repairing and resolving desktop system and peripheral devices issues. Experience with Microsoft Office Applications, and experience working in an office setting are critical skills as well as the ability to train end users on frequently asked technical issues. The candidate may also be asked to support the mobile device management platform for the customer, deploying configuration pushes to all mobile devices within the environment, etc
The role also requires the ability to support technologies that have been deployed to the organization. A candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments is desired. Having the ability to understand concepts such as IT Service Management and Change Management are a plus.
This is a full-time position located in Washington, DC. Veterans are encouraged to apply.
Benefits of Working at ProSphere:
ProSphere offers full-time employees a competitive total compensation package that includes paid vacation, paid sick leave, paid holidays, and paid military leave. Our insurance benefit plans include options for medical, dental, vision, company paid short-term and long-term disability, and company paid life insurance with options to buy additional life, AD&D, pet insurance, legal services, identity theft, and accident insurance at group negotiated rates. Flexible spending accounts and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has a matched employer contribution that is immediately vested. ProSphere invests in the professional growth of our employees through professional certifications and tuition reimbursement programs.
Equal Employment Opportunity & Affirmative Action Employer:
It is ProSphere’s policy to promote equal employment opportunities. All personnel decision, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@prosphere.com or by dialing 703-810-3007.
Please see the Equal Employment Opportunity and OFCCP notices for additional information: ProSphere’s EEO Statement, EEO is the Law, EEO Poster Supplement, and the OFCCP's Pay Transparency Nondiscrimination Provision.