ProSphere

Desktop/ MAC Support

Job Locations US-DC-Washington
Posted Date 3 months ago(2/11/2022 10:53 AM)
Job ID
2022-2896

Overview

Pro-Sphere Tek ("ProSphere") is seeking an IT Technician, specializing in Apple (MAC) Desktop, to provide on-site Technical Support for one of our federal government clients. This is a full time position located in Washington, DC.  Veterans are encouraged to apply.

 

Responsibilities

  • Provide on-site Desktop Support/ MAC Support to the Federal Government.
  • Interact/Support high level users such as SES’s on a daily basis.
  • Ensure desktop computers interconnect seamlessly with diverse systems including
    associated validation systems, file servers, email servers, computer conferencing
    systems, application servers, and administrative systems.
  • Assist staff with the installation, configuration, and ongoing usability of desktop
    computers, peripheral equipment and software within established standards and guidelines

Qualifications

  • 3-5 years of practical work experience providing general IT support / Help Desk
  • At least 2-3 years’ experience troubleshooting MAC (Apple) desktop computers.
  • Must have an Apple certification. (ACSP, ACAM, ACMT, ACP, etc)
  • Ability to diagnose and resolve technical and end-user problems in a customer service oriented team environment
  • Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
  • Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
  • Proficient with Windows 10, Office 2010 suite, and Outlook 2010
  • Ability to work independently with minimal direction providing technical and non-technical support to multiple users
  • Ability to work overtime required on occasion
  • Ability to sit at a workstation for long periods of time
  • Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)

 

Benefits of Working at ProSphere:

ProSphere offers full-time employees a competitive total compensation package that includes paid vacation, paid sick leave, paid holidays, and paid military leave. Our insurance benefit plans include options for medical, dental, vision, company paid short-term and long-term disability, and company paid life insurance with options to buy additional life, AD&D, pet insurance, legal services, identity theft, and accident insurance at group negotiated rates. Flexible spending accounts and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has a matched employer contribution that is immediately vested. ProSphere invests in the professional growth of our employees through professional certifications and tuition reimbursement programs.

 

Equal Employment Opportunity & Affirmative Action Employer:

It is ProSphere’s policy to promote equal employment opportunities. All personnel decision, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state or local law.

 

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@prosphere.com or by dialing 703-810-3007.

Please see the Equal Employment Opportunity and OFCCP notices for additional information: ProSphere’s EEO Statement, EEO is the LawEEO Poster Supplement, and the OFCCP's Pay Transparency Nondiscrimination Provision.

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