ProSphere is seeking a Desktop Technician that has experience in diagnoses, repairs, and performs routine maintenance on equipment technical equipment, including laptops and other peripheral equipment. Our ideal new team member will have experience leading deployments and IT projects on a mid to senior level. Must be a motivated team player with strong leadership skills and the ability to mentor junior technicians.

This is a full-time position located in Jeffersonville, IN.  Veterans are encouraged to apply.

• Conducts tests of computer equipment to determine if it is functioning properly
• Diagnoses problems with specified equipment and correctly identifies remediation solution necessary to bring the equipment back to operational status
• Determines best cost approach to implement repairs to Customer’s equipment
• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Diagnoses, repairs, and performs routine maintenance on all technical equipment
• Checks functioning of repaired equipment to evaluate system performance under
• operating conditions
• Packages all equipment in standardized proper way for return shipments
• Documents all repairs for Quality Assurance testing and processing
• Interfaces with departmental staff as needed
• Tests and verifies all PC board field failures and assists in determining causes of failed parts or equipment
• Maintains technical documentation library as required
• Maintains neat and organized work areas. Assists in maintaining neat and clean test bed area
• Assists Deputy Project Manager on testing of equipment and providing information to field engineers
• Interfaces with vendors for pricing, specifications, and warranty issues
• Provides technical assistance to subcontractors, as directed

• Associate degree in electronics or equivalent certificate from a technical or trade school, or other equivalent training and work experience
• A+ certification is required
• HP Computer Repair Certifications Preferred.
• Microsoft Certified Professional (MCP) and/or additional OEM or industry certifications desired
• Minimum of five years of computer or peripheral maintenance experience
• Proficiency in the use of digital equipment, such as oscilloscopes and voltmeters
• Excellent organizational skills
• Good command of the English language and good verbal and writing communication

Physical Demands:

• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
• Ability to sit at a workstation for long periods of time

ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.