Business Analyst

Job Locations US-DC-Washington
Posted Date 2 weeks ago(6/25/2020 1:50 PM)
Job ID


ProSphere is seeking a Business Analayst with experience managing Information Technology customer service operations. The BA will ensure customer requirements are understood and addressed. The BA provides tailored customer service and maintains continuous, open communications between the IT Shared Services and the DOT customer on all IT service and support issues. This includes communicating customer requirements to IT Shared Services, information about IT Shared Services Enterprise projects to the customer base, and problem/issue escalation and resolution. This position requires excellent problem-solving skills and ability to communicate with all project stakeholders. Strong oral and written communication skills are required.  This is a full- time position located in Washington, DC. Veterans are encouraged to apply.


  • Maintain tracker of on-going projects and future upgrades; communicate status of projects and upgrades to customers
  • Identify and document customer requirements and preferences to inform IT operations and Senior Federal Staff
  • Assist in the resolution of customer issues and Operating Administration requirements
  • Solicit input and prepare reports on feedback of on-going IT projects
  • Assist in the analysis of operational requirements and the development of long-term strategic IT requirements
  • Liaise between Subject Matter Experts and customers to clarify requirements and inform solutioning
  • Conduct interviews to capture emerging requirements; document interview results and maintain on SharePoint or other tracking tool
  • Review, understand, update and maintain existing Standard Operating Procedures (SOPs) to ensure accuracy, completeness and efficiency
  • Plan, implement and conduct business processes and projects related to the IT Common Operating Environment operations


  • Must possess a Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific/technical discipline (3 years of additional relevant experience may be substituted for education)
  • 3+ years of direct work experience in an Enterprise IT Environment, providing business analysis, providing recommendations for business improvements and coordinating with customers on requirements and business service
  • Solid working knowledge of current IT technologies
  • Familiar with agile project management practices
  • Ability to obtain and maintain a Federal public trust/security clearance
  • Ability to manage document library in Microsoft SharePoint
  • Proficiency in timely and effective oral and written communication with both technical and non-technical user
  • Ability to work overtime required on occasion
  • Ability to work at government location in SW, Washington, DC
  • Ability to sit in an office environment for long periods of time
  • Demonstrated experience with document editing tools such as MS Office software, screen capture software, graphics packages, VISIO, etc.
  • Detail oriented with strong analytical and organizational skills

Physical Demands

  • Typical office environment. Ability to sit and stand for extended periods of time
  • Ability to lift 5-20 lbs.


ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.


It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.


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