Operations Manager

Job Locations US-DC-Washington
Posted Date 1 month ago(8/4/2020 9:39 AM)
Job ID


ProSphere is seeking a technically seasoned Operations Manager with enterprise-level experience managing a team of engineers within a 24x7x365 datacenter environment. A successful candidate will provide end-to-end infrastructure services and support, as well as, additional guidance to the client leadership team in improving IT services within the environment, and architecting solutions to help solve their business problems. The Ops Manager is the face of Operations in front of the client.


The candidate will be responsible for direct reports and ensuring overall customer success in timely milestone delivery and project completion. The Ops Manager will work directly with the customer and multiple customer facing teams within the environment, to provide technical and operational insight on projects/tasks/incidents. The candidate will be responsible for overseeing a team of 7 and the technical lead with core activities involving in migration to a public cloud infrastructure, primarily with Office 365 for U.S. Government, as well as Azure Government Community Cloud. Last, but not least, the candidate must be able to assist the customer in budgeting/planning infrastructure from a long-term mindset/roadmap (1 year / 3 year / 5 year).


This is a full-time position located in Washington, DC. Veterans are encouraged to apply.



  • Work with the Client and PMO to plan and oversee strategic, operational, and administrative aspects to the federal customer (including programs, projects, and day to day operational support of the infrastructure).
  • Manage and delegate work to a team of administrators, engineers and network engineers in ensuring milestone/project success, as well as operational day-to-day tasks (“keeping the lights on”).
  • Provide oversight and maintain on-site Datacenter infrastructure and networking infrastructure, as well as remote disaster recovery datacenter. Be able to manage and upgrade device firmware as they become available. Requires hands on knowledge in:

· VMWare

· Hyper-V

· Cisco UCS

· Nutanix

· Cisco Networking

· Juniper Networking

· MS Azure

  • Ensures team leads Deploy/Modify/Create policy documentation to adhere to controls required for ATO completion of Office 365 and Azure to the customer environment. Deploy controls within the government computing infrastructure and Office365/Azure to adhere to FISMA/FEDRAMP moderate requirements. Deploy, upgrade, maintain, support and administer future cloud infrastructure within Microsoft Azure.
  • Develop operational excellence, including continuous improvement initiatives to lead an improved operational framework.
  • Ensure the readiness of disaster recovery environments for all supported applications. Ensure the team establishes functional and technical designs in compliance with IT enterprise standards
  • Lead the team in building and maintaining relationships across the organization on architectural directions and technologies
  • Work with PMO and technical lead to Educate Technology and Business groups on the architectural aspects and implications of technical and functional decisions
  • Provide planning, design, implementation, testing, and fielding support for telecommunications, VoIP, and/or unified communications systems
  • Provide operational support and routine maintenance of all systems by managing a team of engineers and system administrators to ensure that deliverables and tasks are met on time to include but not limited to: performing backups, usage monitoring, release management, mobile device management, system administration, etc.
  • Work as part of an on-call rotation with the engineering staff, in ensuring 24x7x365 for all critical business applications, past core-hours.



· Bachelor of Science degree required -- Computer Science, MIS, Math or Engineering degree commensurate with experience

· 5+ years’ experience managing an IT infrastructure

· 3+ years’ experience leading teams of 5 or larger

· 5+ years’ leading large scale infrastructure projects for government agencies

· Fluent understanding of the entire Microsoft ecosystem of applications, from Active Directory, to NPS, to Exchange/SharePoint

· Fluent understanding of virtualization, preferably VMWare or Hyper-V

· 3+ years in architecting and managing a 24x7x365 datacenter environment, from routing/switching to core infrastructure stack

· 3+ years of Datacenter networking experience, including configuration management and firmware management

· 3+ years of Cloud Infrastructure architecture and management, preferably in Microsoft Azure

· 2+ years managing a team of individuals, setting/tracking their goals to ensure their success in future development

· Experience in monitoring and tracking network and system health, at an enterprise-level (SolarWinds)

· Ability to create and present a business plan/proposal for new technologies to deploy

· Broad understanding of multiple database and warehouse technologies, integration methodologies and best practice implementations

· Must be able to lead multi-functional work teams

· Certification/Experience in IT Service Management is a plus, preferably ITILv3 or Project management experience (PMP)

· Communications skills with Lines of Business / C-level staff, as well as other technical and non- technical staff is a must

· Must be able to create enterprise-level documentation and diagrams for existing and future-state implementations

· Ability to work independently with minimal direction providing technical and non-technical support to multiple users

· Ability to work overtime required on occasion

· Government Contractor sector experience desired


Physical Demands

· Ability to sit at a workstation for long periods of time

· Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)


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