• Desktop Support

    Job Locations US-DC-Washington
    Posted Date 1 month ago(6/18/2019 6:08 PM)
    Job ID
  • Overview

    ProSphere is seeking a Desktop/MAC Support Technician. The Techninican will provide routine IT customer support in both administrative and technical areas including user administration, directory rights, documentation (technical writing), and inventory.  This is a full time position located in Washington, DC.  Veterans are encouraged to apply.



    • Provide support remotely in various field offices
    • Provide conference room equipment setup and support as needed
    • Assist IT specialists with system troubleshooting and resolution determination
    • Perform installation of various software patches/updates as needed
    • Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary
    • Troubleshoot basic IT services as needed
    • Uitilize daily the Helpdesk ticketing system
    • Perform system backups/restores


    • Associate's degree in Engineering or Computer Science, 3-5 years equivalent work experience may be substituted
    • 3-5 years of practical work experience providing general IT support / Help Desk
    • 2 years’ supporting PCs
    • Ability to diagnose and resolve technical and end-user problems in a customer service oriented team environment
    • Experience installing and maintaining applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
    • Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
    • Proficient with Windows 10, Office 365, and Outlook 2010
    • Ability to work independently with minimal direction providing technical and non-technical support to multiple users

    Physical Demands:

    • Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
    • Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
    • Ability to sit at a workstation for long periods of time


    ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.


    It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.


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