• Desktop Support

    Job Locations US-MD-Landover
    Posted Date 2 months ago(5/20/2019 3:12 PM)
    Job ID
    2019-2423
  • Overview

    ProSphere is seeking a Desktop Support Technician. The Techninican will provide routine IT customer support in both administrative and technical areas in our imaging warehouse and inventory control.  This is a full time position located in  Landover, MD Veterans are encouraged to apply. 

    Responsibilities

    • Provide Laptop/desktop imaging support various field offices 30 to 40 units a day
    • Provide RMA requests for warranty repair services
    • Troubleshooting and resolution determination of failed imaging issues
    • Configure Laptop/Desktop to customer request forms

    Qualifications

    • 2-3 years of practical work experience providing general IT support / Help Desk
    • 2 years’ supporting PCs
    • Ability to diagnose and resolve technical problems in a customer service oriented team environment
    • Experience installing and configuring operating systems and user custom settings
    • Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
    • Proficiency with Windows 10, Office 365
    • Ability to work independently with minimal direction providing technical and non-technical support to multiple roles

    Physical Demands:

    • Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
    • Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
    • Ability to sit at a workstation for long periods of time

     

    ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

     

    It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

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