• Customer Service Engineer

    Job Locations US-TX-Austin
    Posted Date 3 weeks ago(12/27/2018 2:31 PM)
    Job ID
  • Overview

    ProSphere is seeking a Customer Service Engineer with experience conducting routine system administration tasks and logging data in system administration logs. The Customer Service Engineer will operate under the supervision of a Senior System Administrator and must have prior experience administering patches and taking corrective action under direct supervision. The successful candidate should also demonstrate knowledge of virtual environments and have the ability to assist senior system administrators in managing a remote server farm. The Customer Service Engineer will also be responsible for providing Tier 2 end-user assistance, repair or resolution of desktop systems and peripheral devices.  This is a full-time position located in Austin, TX.  Veterans are encouraged to apply.


    • Maintain a wide range of hardware and network technology devices
    • Resolve IT issues in a high volume, fast paced environment
    • Assist in maintaining a 99.999% operational system availability
    • Analyze and report on daily server event logs and provide corrective action as required
    • Under supervision, perform monthly security/system patches and updates manually or utilizing SCCM
    • Troubleshoot basic IT services, desktop systems and peripheral devices as needed
    • Daily use of ticketing system to manage workload and end-user assistance


    • Minimum high school and/or technical certifications required
    • Bachelor degree in computer science, systems engineering or related technical discipline is desired but not rerquired. (8 years of relevant experience may be substituted for education)
    • A minimum of 1 year experience as a System Administrator
    • Experience providing IT support to multiple work sites
    • Experience with MS Active Directory basic administration
    • Excellent customer service, communication and organizational skills are required
    • Demonstrable troubleshooting and problem resolution skills for Desktops and Laptops
    • Experience providing services to the federal government and/or the Dept. of Veterans’ Affairs is preferred
    • Ability to work independently with minimal direction providing technical and non-technical support to multiple users
    • Ability to work overtime required on occasion
    • Ability to sit at a workstation for long periods of time
    • Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)


    ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.


    It is ProSphere’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.


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